Mobile Personnel Management
This complex solution is especially developed for organization of work, interaction and monitoring of mobile personal and mobile teams. The solution provides a way to manageservice applications, optimize resource usage and minimize down time for maintained equipment.
The mobile personnel tasks mainly involve operational distribution of goods & services in the field, while the goal of mobile teams includes handling and localization of emergency situations, performing routine installation of required hardware and software as well as scheduled maintenance.
To schedule and monitor these operations and manage personnel equipment: vehicle and its routes, oil & lubricant consumption, mobile communication tools, specialized equipment, tools, spare parts etc.; a complex automated system equipped with convenient tools for dispatching, staff location & travel monitoring, application handling and resource management.
Solution benefits:
- Strategic (implementation of global projects for numerous objects and subdivisions) and tactical planning (local projects for a few objects and subdivisions) as well as immediate elimination of emergency situations.
- Real time monitoring of mobile personnel operation, immediate notification of control centre in case of operation schedule deviations.
- Steady intercommunication of control centre with the mobile personnel.
- Obtaining statistical and analytical activity reports for any period of time which permits evaluation of mobile personnel planning & operation efficiency and identification of the trends related to subdivisions’ operation by branch of activity.
- Classification and evaluation of labor costs and efficiency of mobile personnel operation by types, objects, priorities, terms and volumes with due account for employee qualification and in accordance with daily, weekly, monthly, quarterly and other work schedules.
- Improving service quality by means of speeding up and lowering the cost of service maintenance requests resolution as well as of providing standard-based best practices for service requests management.
- Cost planning and logistics performance control
- Consideration of required characteristics (actual arrival at the object, time of arrival (late arrival), duration of stay at the object, travel time spent for t between objects, visits of employees, orders served during the period etc.)
Included features:
Application handling for the purpose of required characteristics consideration, business processes automation to minimize scheduling time, application placement - Siebel Help Desk system.
Application transfer to the mobile terminal and voice messaging that provides for additional communication between operator and specialists & timely sending of new tasks to specialists - Siebel Field Service.
Identifying the closest employee and optimal route, voice messaging that provides for timely assistance in task performance and communicating the information to mobile devices of employees; locating and control of employee’s phone for the purpose of required characteristics consideration – NIKA Solution for transport & personnel monitoring and management.
Designed for:
- Banking
- Owners of payment systems
- Telecom companies
- Other companies using mobile personnel (distribution and cleaning companies, maintenance teams, delivery of healthcare, etc.)
Value for customer:
- Time required for planning and travel of employees between objects is reduced by up to 50%.
- Reduced operational costs (oil & lubricants, maintenance, depreciation) - 20% on the average.
- Prevention of unauthorized activities of personnel.
- Complete logistics and routine tasks performance control – 100%
- Higher customer satisfaction through quality and timely servicing.
- 100% accurate fuel, tooling, spare parts, etc. billing, improved personnel work discipline and quality of performance enhancement.
- ROI in less than 6 months (average)
Why SITRONICS?
- SITRONICS specialists develop the end product based on industry leader solutions. Application of best industry practices available both in Russian and internationally.
- The most significant practical implementation of Oracle solutions – over 300 people.
- Proprietary end product (NIKA) for mobile objects monitoring based on GLONASS/GPS systems
- End-to-end project management – implementation, development, user training (including training for terminal installation by company’s corporate employees; warranty and post-warranty service, around-the-clock technical support).
- High quality operations control software, current and regularly updated GIS foundation.
- Smooth integration with other existing information processing solutions used in the company, including financial and administrative system, for the purpose of activity and resource usage accounting automation.
- Minimum CAPEX for system introduction - the customer gets access to the end-to-end solution with all the needed hardware and software, including satellite systems, a data centre, data transmission networks, and other components - without the associated building, acquisition, setup, and maintenance costs.
- Easy payment – a consolidated MTS invoice for all positioning and information services
- A wide, constantly updated portfolio of portable navigation equipment & motor vehicle, boat, and snowmobile terminals (hidden and open installation, mobile phones (smartphones) by various manufacturers).
- Portable navigation devices & motor vehicle, boat, and snowmobile terminals with many advanced features such as voice, text messaging with receipt confirmation, fuel level/consumption controls etc.