IT Outsourcing
Outsourcing means the contracting out of secondary internal functions to reliable and experienced third-party providers of respective services. In this way, companies can save time, reduce operating expenses and improve performance, taking advantage of the service provider’s expertise in a particular area.
SITRONICS offers maintenance services for customer information systems – from the support of equipment and IT infrastructure, to the management of the entire information systems or specific processes of its maintenance and development.
Types of services:
- Service provision: a unique team, comprised of various IT experts, makes up for the lack of qualified specialists. Companies receive the required number of skilled professionals with the necessary specializations and for the agreed upon period.
- End-user support: Help Desk, Service Desk, management of software on workstations, and administration of user activities.
- Management of distributed IT systems: support of geographically distributed facilities and information systems. Full maintenance of remote offices.
- IT infrastructure management: system-level administration of a customer’s infrastructure.
Functions that can be outsourced:
- Payroll
- Accounting
- Support of ERP systems
- Credit status assessment
Designed for:
- Large and medium companies in any industry with ramified IT infrastructure.
- Geographically distributed companies.
Value for the customer:
- Cost of IT infrastructure operation is reduced down to 20%.
- Expenses on maintenance of own IT department are reduced by 30%.
Why companies choose SITRONICS products?
- SITRONICS specialists have gained extensive experience and can provide services for any businesses, while offering a wide range of outsourcing solutions.
- Service provision is subject to the terms of the Service Level Agreement (SLA), tailored to each customer’s requirements.
- 24/7 support and improvement of service quality.
Case study:
Mobile TeleSystems OJSC (Russia, Ukraine), UkrSotsBank PJSC (Ukraine), Vodafone (Czech Republic), Kuda.ru (Russia), Moscow Bank for Reconstruction and Development, Zaporozhkoks OJSC, and others.